All orders through Party Teddies are delivered by courier. Standard delivery is £2.95, and all orders over £30 are entitled to free delivery, which is applied automatically at the checkout. We deliver throughout the UK.
We aim to deliver all goods within seven working days (Monday to Friday) although we will endeavour to deliver them as soon as possible. If you have an urgent last-minute party order, please contact us for a more accurate assessment of how quickly we can get your goods to you.
When your order has been despatched, you will receive an email from our courier where you can track your order. A signature may be required for deliveries.
If a courier can’t deliver, they should leave you a note with information on how you can arrange a suitable delivery time. Courier delivery times are 8 am to 8 pm Monday to Friday.
Please note: Circumstances outside of our control can sometimes delay delivery of your order (for example adverse weather). When this occurs, we will keep you informed via email.
We accept returns within 14 days. We do not cover the return delivery costs except where there is evidence that the product is faulty. Costs for returns will be deducted from your refund when processed. Please contact us to arrange the return of an item.